A plainspoken look at what really shapes credit scores in Canada, with practical steps we’ve learned from real loan approvals.
If you’ve ever wondered why your credit score seems to move up or down for reasons you can’t quite pin down, you’re not alone.
We’ve helped thousands of Canadians through Cars with Chloe, and seen first-hand how even small changes in payment habits or a new card application can shift someone’s score. Here’s what actually matters - and how you can use that knowledge to your advantage.
Most lenders, and frankly, most of us at Cars with Chloe, look at payment history first. We’ve seen how it accounts for about 35 percent of a credit score in Canada. Paying bills on time is the single biggest indicator of creditworthiness. If someone’s missed even one car payment or let a credit card slip past due, it shows up - sometimes for years.
We remember a client who came to us for help with bad credit car loans in Edmonton who then never missed a single payment over five years. Their score improved dramatically, even when they took on a bigger auto loan. Consistent on-time payments build trust with lenders and the bureaus (Equifax Canada and TransUnion Canada). It’s simple: pay what you owe, when you owe it.
But once, we helped a borrower who missed two credit card payments in a row. Their score dropped by nearly 80 points within a month. The system is unforgiving.
Negative marks - bankruptcies, collections, even a single account sent to collections - stick out like a sore thumb, often making it necessary to seek out options like low credit car loans. The more recent and frequent the missed or late payments, the worse the hit. Bankruptcy, for example, can remain on your credit report for up to seven years. We’ve worked with folks who thought one bad year wouldn’t matter, but those black marks linger.
We always recommend setting up payment reminders. Most of us use our phones for this. Some set up automatic payments for at least the minimum due, especially on credit cards, to avoid late fees.
If you’re juggling several bills, even a simple spreadsheet helps. The goal is to keep your payment history clean - because once it’s tarnished, it takes a lot of steady payments to recover. [2]
Credit utilization, or how much credit you’re using compared to your limits, is the second most important credit score factor - about 30 percent of your score. We talk about this a lot with our applicants.
Think of it as a percentage: if your credit limit is $10,000 and you owe $3,000, your utilization is 30 percent. The sweet spot is keeping this below 30 percent across all your credit cards and lines of credit. Once, a customer had $8,000 in available credit but owed $7,500. Their utilization was over 90 percent, and their score suffered.
Lenders see high credit card balances as a risk. It doesn’t matter if you always pay off your cards eventually - if your balances are high when the statement closes, your score will reflect it. Using up most of your limit, even temporarily, makes you look desperate for credit.

We’ve noticed that many first-time buyers in Canada, especially newcomers, get frustrated by this one. Length of credit history makes up about 15 percent of your credit score. Lenders want to see that you’ve handled credit well over time - not just for a couple of months.
Credit bureaus look at the age of your oldest and newest accounts, and then average them. If you’ve only had a credit card for a year, your average is low. If you’ve got an old card from college and just opened a new auto loan with us, your average is better - but opening too many new accounts can drag down that average.
Someone who’s been borrowing responsibly for ten years is seen as less risky than someone new to credit. We helped a recent university grad who had only one credit card for two years; their score was decent, but not great. Once they kept that card open and added a small car loan (with on-time payments), their score improved.
Diversity in your credit accounts is another piece of the puzzle, though not as big as payment history or utilization. Still, about 10 percent of your credit score comes from your credit mix and your approach to new credit.
Lenders like to see a mix - credit cards, installment loans (like car loans), and maybe a line of credit or mortgage. We’ve seen higher scores for people who can handle both revolving (cards) and installment (loans) debt responsibly. If all you have is one credit card, your score might hit a ceiling.
When you apply for new credit, a hard inquiry shows up on your report. Too many hard inquiries in a short period make you look like you’re scrambling for cash. We had an applicant who shopped for five credit cards in three months - his score dipped nearly 40 points. Soft inquiries, like checking your own score, don’t hurt at all.
This is the part nobody likes to talk about, but it matters. Public records - bankruptcies, consumer proposals, judgments, collections - can tank a credit score. We’ve seen it up close.
Bankruptcies and consumer proposals stay on your file for at least six years in Canada. Collections and judgments are just as damaging. Even a single account sent to collections (like a forgotten cellphone bill) can take years to recover from.
Negative marks lose their impact over time but don’t disappear quickly. We’ve watched clients rebuild their credit by focusing on new, positive payment patterns, keeping balances low, and avoiding new negative events. It’s slow, but it works.
We encourage everyone - applicants or not - to pull their credit report at least once a year. Both Equifax Canada and TransUnion Canada offer free ways to check. Your report shows every account, balance, payment pattern, and negative mark. We’ve caught errors that saved customers hundreds of points.
Reports show all credit accounts, payment history, balances, limits, and public records. Not all debts get reported (some mortgage payments might not), but most consumer credit is there.
Identity theft and fraud are real. We’ve seen fake accounts opened in good customers’ names, which then get sent to collections. Catch this early, and you can fix it before it does lasting harm.
We always remind clients: there’s no magic fix, but there are habits that work.
Having a variety of credit types, like credit cards, car loans, and a mortgage, can impact your credit score. Lenders like to see that you can manage different kinds of credit responsibly. However, if you only have one type, such as just credit cards, your score might not grow as much as it could with a balanced mix.
Yes, the age of your credit accounts matters. Even if you don’t use older accounts often, having a long credit history can improve your score because it shows lenders you have experience managing credit over time. Closing old accounts or not using them at all might shorten your credit history and lower your score.
Missing a small payment by a few days can still hurt your credit score, but it usually has less impact than missing larger payments or being late by several weeks. Even minor late payments show lenders some risk, so it’s important to pay on time, no matter the amount, to keep your score healthy.
Paying off a loan early can have mixed effects. On one hand, it shows you paid your debt, which is good. On the other hand, it might reduce the diversity of your credit accounts or shorten your credit history, which could lower your score slightly. The overall impact depends on your full credit profile.
Credit inquiries from mortgage lenders or car loan companies are often grouped together if made within a short time, so they have limited impact on your score. But if you apply for several unrelated types of credit in a short period, each hard inquiry can lower your score, signalling high credit risk to lenders.
We’ve seen all kinds of credit stories, from newcomers with no history to experienced borrowers who hit a rough patch. The good news is, almost anyone can improve their credit score with some patience and the right steps.
If you’re thinking about a car loan, or just want to see where you stand, you can start the process with us - no obligation - at Cars with Chloe’s application page. It’s fast, and you’ll know exactly where you stand.
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